FAQ
WHERE ARE ALL THE LEATHER GOODS MADE?
All leather goods are proudly handmade in Mississippi, U.S.A
DO YOU OFFER PERSONALIZATION?
Yes we offer initials as an option for personalization for an additional fee on most items. It will be in the drop down selection of each item that offers it. If you’re needing more than that, please send an email to [email protected] to let us know what you’re needing and we will gladly see what we can do.
WHEN WILL MY ORDER SHIP?
All leather goods are handmade to order. Most items have a 2 week wait time. However, bigger items (like rifle scabbards) have a longer wait time. To find out the exact wait time of each product, click on the individual products.
If multiple leather goods are ordered, the order will only take as long as the longest wait time for each product. For example…If you order a wallet and a rifle scabbard and the wallet has a 2 week wait and the scabbard has a 6 week wait, both products will ship in 6 weeks or less.
If you are ordering non leather goods items (shirts, hats, leather conditioner), your items will ship in 4-5 business days. If you are pairing leather goods with non leather goods, your order will ship all together when the leather goods are finished and ready to ship.
HOW WILL MY ORDER BE SHIPPED?
All orders are shipped via USPS 2-3 day Priority Mail. If you need it shipped a different way or if you would like to add shipping insurance to your order, please contact us by email or phone. [email protected] +1 (801) 707-2055.
ORDER STATUS
You’ll receive a shipment confirmation email with tracking information as soon as your order has shipped.
DO YOU SHIP INTERNATIONALLY?
Yes we do. However, we do not offer it through our website. If you are outside the USA and are interested in any items, please send us an email of what you’re wanting and we will get you taken care of. A lot of fraud orders come from overseas unfortunately, so we do it this way to decrease the possibility for fraudulent transactions.
DO YOU OFFER RETURNS?
We have a 30-day return policy. All items must be in brand new, unused condition. To begin the return request process please email [email protected] the following information: proof of purchase, phone number, and a reason as to why you are returning the product. After the product has been cleared for return, please mail it to the address below. After we receive the items back, we will inspect the items to make sure they are in brand new condition and submit the full refund of the product shortly after that. Shipping costs from the order will not be refunded. Returns will be refunded to the original form of purchase.
NOTE: Because rifle scabbards and belts are custom made to your specific sizing needs, we do not accept returns on these items.
GOLDEN AGE SUPPLY CO, LLC
P.O. BOX 968
Clinton, MS 39060
DO YOU OFFER A WARRANTY?
We aim to create products that are passed down from generation to generation. We have a lifetime guarantee on all our leather products from normal use. If there are ever any defects in our workmanship we will gladly repair, or if necessary, replace your product. We do not warranty items that have been used outside of their intended use or abused on purpose. If an item has been damaged due to negligence, we will gladly try to repair the item for a fee on a case by case basis.
DO YOU TAKE CUSTOM ORDERS?
We are always happy to discus your ideas for a custom order. Bulk custom orders usually make more sense for us to take on. However, we do some one off custom orders from time to time as well. All custom orders are on a case by case basis at the moment. Please email us at [email protected] or give us a call at +1 (801) 707-2055 to discuss this further.
I SAW SOMETHING ON YOUR INSTAGRAM/FACEBOOK THAT IS NOT ON YOUR WEB STORE. CAN I STILL ORDER IT?
Most likely yes. please email us at [email protected] or give us a call at +1 (801) 707-2055 and we will see what we can do for you.
DO YOU HAVE A BRICK & MORTAR LOCATION?
We do not at this time. Just our online store.
DO YOU OFFER WHOLESALE?
Yes we do. For more info, please email us at [email protected] or give us a call at +1 (801) 707-2055.
DO YOU OFFER PRIVATE LABEL?
Yes we do. We can make leather goods with your logo on it for your company, band, etc. These are great for employee gifts, client gifts, end of tour gifts, or for resale. For more info, please email us at [email protected] or give us a call at +1 (801) 707-2055.
HOW DO I CONTACT YOU?
You can contact us by email, phone call or text message. You can reach out anytime. However, our normal operating hours are Monday - Friday 9am - 6pm. If you reach out to us outside of our normal operating hours, there is a chance we may not respond back until that time frame.
Email: [email protected]
Phone: +1 (801) 707-2055